Exchange Policy

EXCHANGE POLICY:

Email us at hello@exhalelabel.com within 7 days of receiving your order to request an exchange.

To help us process it smoothly, please make sure your email includes:

  • Order ID
  • Reason for exchange
  • Product name and size you’d like to exchange
  • New size you’d like instead

Emails missing these details won’t be considered for an exchange—we really need the info to get things moving!

PS - you are allowed to exchange your product for a different size only *once*.

  • Made-to-order or pre-ordered products are not eligible for exchanges.
  • We’re a small, self-funded brand—bootstrapped since 2018, with no VC or angel backing—so while we’d love to offer complimentary exchanges like the big marketplaces, it’s just not financially feasible right now.

Here’s how it works:

  • You send the product back to us at your own cost, and we’ll send the exchanged piece to you for free.
  • Don’t have access to a courier service? No worries—we can help arrange a pickup at a minimal fee of Rs. 200, just to make life easier for you.

Important: Return Package Checklist

  1. Order ID
  2. Full Name
  3. Contact Number
  4. Product packed neatly, just like it came—please, no crumpled-up balls!
  5. All hang tags attached (seriously—we can't accept items without them)

Help us help you by making sure the return reaches us properly. We promise to make the rest smooth and easy on our end.

  • Products purchased on sale, via discounts, or store credits are not eligible for exchange.
  • Exchanges are subject to availability. If your size is not in stock, we will issue a store credit for you, valid for 6 months.
  • We aim to process exchanges within 7-10 business days *upon receiving* the product back at the warehouse.
  • Rest assured that if you happen to receive a faulty or damaged product, we will promptly arrange an exchange for you.

Help us help you by making sure the return reaches us properly. We promise to make the rest smooth and easy on our end.

To raise a request for exchange or return, kindly click on the "Exchange/ Return Request" under the Policies section or click here.